Condo incident tracking in real-time
3
Urgents
7
En cours
24
Résolus
Fuite d'eau - Apt 12
Il y a 2h
Ascenseur en panne
Il y a 1j
Éclairage parking
Il y a 3j
Centralize reports, assign interventions to contractors and keep co-owners informed. Transparent and efficient incident management.
Mastered incident management
All the tools to quickly handle problems and maintain co-owner satisfaction.
Simplified reporting
Co-owners report incidents directly from their online space, with photos and description.
Real-time tracking
View status of all incidents: new, in progress, resolved. Prioritize by urgency.
Contractor assignment
Assign interventions to your contractors in one click. They receive a notification with details.
Photos and attachments
Each incident can be documented with before/after photos, quotes and invoices.
Automatic communication
Co-owners are automatically notified at each status change of their report.
Complete history
Keep track of all handled incidents, with performed interventions and associated costs.
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Receive report
Co-owner reports incident via their space or you create it manually.
Evaluation and prioritization
Qualify the incident (urgency, type) and decide on the action to take.
Assignment and tracking
Assign intervention to a contractor and track progress in real-time.
Closure and feedback
Mark incident as resolved. Co-owner is automatically informed.
Incident management features
Questions about incident management
Yes, each co-owner has a 'Report incident' button in their personal space. They can describe the problem, add photos and choose the location.
When you assign an incident to a contractor, they automatically receive an email and/or SMS with details of the required intervention.
Yes, you can attach quotes and invoices to each incident. Syndy automatically calculates total intervention cost per period.
Each incident can be marked as 'Urgent', 'Normal' or 'Low' priority. The dashboard shows unhandled urgent incidents first.
Yes, Syndy generates incident statistics: number by type, average resolution time, costs, etc. Ideal for your meeting reports.
Improve your property responsiveness
Handle incidents faster and communicate better with your co-owners.